Refund Policy

We offer a 15-day return policy from the date your order is delivered.

To be eligible for a return, the product must be unopened, unused, and in its original packaging.

Due to hygiene and product-safety considerations, opened or used wellness products cannot be returned.

How to Request a Return

To request a return, please contact us at hikmatgroup0786@gmail.com within 15 days of delivery.

Approved returns should be sent to:

Shop No. V336, Saif Traders, Rawalpindi, Punjab, Pakistan 46060

Please do not send any item back without contacting us and receiving return instructions first. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photos/videos of the product and packaging so we can evaluate the issue and assist you.

Non-Returnable Items

Opened or used wellness products are non-returnable due to hygiene and product-safety considerations.

Sale items and gift cards are also non-returnable.

If you are unsure whether your product is eligible for a return, please contact us at hikmatgroup0786@gmail.com before sending anything back.

Exchanges

If you need a different product, please contact us first. If your return is approved, you may place a new order for the desired product.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and display the refund.

For any questions regarding returns or refunds, please contact us at hikmatgroup0786@gmail.com.