FAQs – Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about ordering from Hikmat Group. Can't find your answer? Contact us — we're happy to help.
Orders & Payment
Do you offer Cash on Delivery (COD)?
Yes! COD is available nationwide across Pakistan. Pay in cash when your order arrives at your doorstep — no advance payment needed.
How do I place an order?
Simply add products to your cart, proceed to checkout, enter your delivery details, and choose Cash on Delivery. You'll receive an order confirmation right away.
Can I change or cancel my order?
Yes — contact us within 12 hours of placing your order and we'll update or cancel it before it ships.
Shipping & Delivery
How long does delivery take?
Karachi: 1–2 working days. Lahore, Islamabad & other major cities: 2–4 working days. Remote areas: 4–6 working days.
What are the delivery charges?
FREE delivery on all orders over Rs. 3,000. For orders below Rs. 3,000, a standard delivery fee applies at checkout.
Do you deliver all over Pakistan?
Yes — we deliver to every city and town across Pakistan through trusted courier partners.
Products & Quality
Are your products 100% natural?
Yes. Every Hikmat Group product is made from carefully selected natural ingredients — no artificial fillers, no harmful additives. Pure nature, traditionally rooted.
Are your products safe for children?
Many of our products like Hikmat e Basirah are suitable for children from 5 years and adults alike. Please check each product page for age guidance and consult your physician if unsure. Note: honey should never be given to infants under 1 year.
How should I store my products?
Store in a cool, dry place away from direct sunlight. Keep jars and bottles tightly sealed after use.
My honey has crystallized — is it spoiled?
Not at all! Crystallization is a natural sign of pure, raw honey. Simply place the jar in warm water to return it to liquid form.
Returns & Refunds
What is your return policy?
We accept returns of sealed, unopened products within 7 days of delivery. See our Refund Policy for full details.
What if my order arrives damaged?
We're sorry! Take a photo of the damaged item and contact us within 48 hours — we'll send a replacement or issue a refund, your choice.
Disclaimer: Our products are traditional herbal formulations and are not intended to diagnose, treat, cure, or prevent any disease. Please consult your physician before use, especially if pregnant, nursing, or on medication.